Terms Of Service

Important Legal Agreements

The use of services provided by Hostfactor is subject to the following Terms and Conditions. This document describes the service that is offered, charges for the service, and actions that are prohibited.

1.THE PARTIES

The Provider:

Hostfactor is hosting service and will be referred as: “Provider” or “Hostfactor”.

and

The Customer:

As Our Customer and user of the Site or Services, this Agreement and Terms of services will refer and will apply to You (Client, Customer, Subscriber, you, your etc) 

The present agreement on “The terms and conditions of use of the web hosting service hostfactor.eu” (hereinafter referred to as “the convention”), establishes the conditions under which any person may visit or access the site hostfactor.eu (hereinafter referred to as “the site”) or it can use in any way the web hosting service hostfactor.eu (hereinafter referred to as” the service “), and has the value of an agreement concluded between hostfactor (hereinafter referred to as “the provider”), in his capacity as owner and administrator of the site and of the service provider, and any person who visits or accesses the site or who wishes to use in any way or actually uses the service (hereinafter referred to as “the user”) .

Failure to accept this agreement or any provision of this agreement entails the obligation of the respective person to immediately cease accessing the site or using in any way the service, and to continue accessing or visiting the site, opening a hostfactor.eu account or using the service in any way constitutes a complete acceptance of the convention and of any provision of it, including any subsequent changes that may be made without restriction by the supplier, without any other formality being required.

The Provider does not accept anonymous Customers. All Customer information must be complete, accurate, and current. Customers that deliberately provide false name and/or address information will find their accounts terminated immediately. No refund will be provided.

The Provider is entitled to ask for a scanned or photographed official identification document that is issued by the Customer’s government and certifies Customer’s identify and/or a utility bill issued in the Customer’s name. This may be requested by the Provider in order to perform fraud and security checks.

The Customer is fully responsible for securing his hosting account and ensuring that this agreement is not broken by any third party with or without his knowledge or consent.

The Customer must send corect data (First Name, Last Name, Address, valid e-mail account) in order to have services activated. Any incorect data sent will mark account as fraud and will not pass security checks. Invoice paid will be transfered in to client credit.

2. SOFTWARE LICENSE AND RIGHTS

If, and to the extent that the Customer requires use of the Provider’s software in order to use the services, hostfactor grants to the Customer a royalty-free, world-wide, non-transferable, non-exclusive license to use the Provider’s software in object code form only. The Customer has the right to authorize employees, agents, and third party consultants and contractors to use the Provider’s software as aforesaid provided that such use is consistent with the terms of this agreement.

Save as expressly set out herein, this agreement does not:

• Transfer or grant to the Customer any right, title, interest or intellectual property rights in the Provider’s software;
• Transfer or grant to the Provider any right, title, interest or intellectual property rights in the Customer’s content.

The Customer agrees not to personally, or through any parent, subsidiary, affiliate, agent or other third party:

• copy the Provider’s software except as expressly permitted under this agreement or by law;
• sell, lease, license or sublicense the Provider’s software or the documentation connected with it; or
• use any confidential information of the Provider.

3. IP ADDRESSES

The provider is and will remain the sole owner of all IP addresses in the provider’s network. Users are not allowed to modify the TCP / IP configuration or to use configurations that have not been assigned to the users by the provider. The provider reserves the right to change the IP addresses assigned to users during the network upgrade, security provision or any network migration service.

4. SERVICE LEVEL AGREEMENT

The 99.9% Uptime Guarantee (operating guarantee) refers only to the operation of the network, and does NOT apply to servers or services and applications existing on servers. This Service Level Agreement (SLA) does not cover downtime due to mistakes on the Customer’s behalf or due to account being suspended. In the event that this SLA is breached, hostfactor will refund up to 100% of the monthly fees at a rate of 10% of monthly fee for every 1% of downtime below 99.9%. Refund requests must be submitted through a ticket to the billing department.

This compensation will be deducted from the next invoices issued.

Downtime

For the purposes of this agreement “downtime” means any service interruption of one minute or more in the availability to visitors of the Website pursuant to the Services, but only if the interruption is due to a default by the Provider resulting in power, network or hardware failure, but excluding software issues.

Outages, including emergency and previously scheduled windows for router switch or server maintenance, are not to be included in downtime calculations. The Provider shall make all commercially reasonable efforts to provide the Customer with email notification prior to all scheduled and emergency outages.

The Provider shall notify the Customer of any report of downtime, and investigate it using suitably qualified personnel, as soon as reasonably practicable after being made aware of it, and shall remedy the downtime as soon as reasonably practicable.

The provider will not be in any form responsible for the server downtime due to user actions or fluctuations in the consistency of the internet.

5. THE SERVICE

The web hosting and / or virtual server contracts concluded between the supplier and the user enter into force on the date of payment of the service price and have the duration chosen by the user before the payment. Contracts are automatically extended with successive periods equal to the initial one, if the user does not notify the termination of the contract at the latest upon the expiration of the initial duration / of each extension period. The provider will issue a proforma invoice at least 15 days before the expiration of the subscription period, following that within 15 days from the issuance the user will pay the invoice value if he wishes to extend the subscription. If by the due date of the invoice the user has not paid the value of the tariffs for the invoiced services, the contract ceases legally, without notification, without notice and without other formalities.

• Contract duration

The Customer’s contract with hostfactor lasts and renews for the length of the billing period. For example, if payment is monthly, the contract is for one (1) month. If payment is quarterly, the contact lasts three (3) months etc.

• Billing

Subscribers are usually billed monthly, quarterly , semi annually, annually etc, in direct correlation with the contract period initially chosen when the services were ordered.

Payments are considered made only once they reach our bank account

The Client must provide current, correct and complete information for billing purposes. It is solely the Customer’s responsibility to keep the information up to date, complete and accurate. In case of failing to provide such updated information, the Client agrees that the billing and charging for ongoing services will continue under the information submitted in the Customer’s billing account.

• VAT tax

The prices presented on hostfactor.eu web site do not include taxes. Value added tax (VAT) of 19% applies for all orders made by Romanian Customers and for all European Union Customers. For the rest of the countries, the VAT does not apply.​

• Reseller transfer fee

Transfer of cpanel/directadmin/plesk hosting account is free.

• Service security

It is exclusively the Customer’s obligation to maintain and control passwords to the Customer’s VPS system (s) and web site(s). The Customer is exclusively responsible for all activities that occur in connection with the Customer’s user name, password; as well as any and all scripts or programs added to the account by the Customer or authorized users. Hostfactor will not be liable for any loss or damages of any kind, under any legal theory, caused by Customer’s failure to comply with the foregoing security obligations or caused by any person to whom Customer grants access to Customer’s Services. Any programs or scripts are solely the Customer’s responsibility to update and secure.

6. REFUND POLICY

All products are sold ‘as is’. The Customer assumes the responsibility for the purchase, and no refunds will be issued. You may contact us if you wish to exchange your purchase for a product of equal or lesser, or we can credit your account with the value, within 14 days from the purchase date. If an item of lesser value is chosen there will be no refund for the additional amount.

If the hosting service has been used for sending bulk email and/or if our Terms and conditions have been violated, no refund will be provided.

7. CHARGEBACKS AND DISPUTES

Raising a billing dispute with our payment gateways or charging back a payment made to hostfactor.eu will results in a bad account reputation. In such case we reserve the right to immediately suspend and/or terminate all services without refund.

Any threat of legal action against hostfactor.eu will result in immediate termination of all active services without refund.

8. PROHIBITION OF OFFENSIVE BEHAVIOUR

Racist, intolerant, hate, defamatory, stalking, invitations to fight, threatening or any communication of any nature that we decide, in our sole discretion, as being improper, will result in service termination without prior notice. Your account may be suspended or terminated without refund. This includes, but is not limited to, threats to sue, slander, libel, publicly post, or initiate a chargeback.

9. FORCE MAJEURE

The Provider will not be liable for delays in its performance of the Terms and Conditions or Hostfactor services caused by circumstances beyond Hostfactor reasonable control, including: acts of God, wars, insurrection, civil commotions, riots, national disasters, earthquakes, strikes, fires, floods, water damage, explosions, shortages of labor or materials, labor disputes, transportation problems, accidents, embargoes, or governmental restrictions (collectively “Force Majeure”). Hostfactor will make reasonable efforts to reduce to a minimum and mitigate the effect of any Force Majeure. Notwithstanding anything contained elsewhere herein, lack of finances will not be considered an event of Force Majeure nor will any event of Force Majeure suspend any obligation of Customers for the payment of money due. Any waiver, modification, or amendment of any provision of the Terms and Conditions or other agreement for Hostfactor services, initiated by a Customer, will be effective only if accepted in writing and signed by an authorized representative of Hostfactor.

10. GOVERNING LOW OF THE AGREEMENT

The Terms and Conditions, and any other agreement for Hostfactor services, will be governed by and construed in accordance with the laws of Romania without reference to its conflicts of laws principles. Any litigation or arbitration between a Customer and Hostfactor will take place in Romania. The Customer will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of the Terms and Conditions or other Hostfactor agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of the Terms and Conditions or the agreement will continue in full force and effect.

11. ACCEPTABLE USE POLICY

The Customer shall NOT use the services or the servers provided by the Provider to:

Beaware, your service will not be activated until your confirm your e-mail address.

• send unsolicited commercial or bulk email to any party for any reason which may or may not result in a complaint. Any Customer desiring to send bulk email is required to contact us first, describe the nature of the email messages, and wait for our approval. Customer accounts that are sending bulk email without our approval will be terminated immediately. Your service may be suspended and a 10 EUR penalty fee will be applied for re-activation. If the penalty fee will not be assumed, your service will be terminated and no refund will be provided. 
• access or attempt to access a computer or network resource that the Customer is not authorized to access.
• distribute, link to, or make available in any way to any party intellectual property that requires some method of authorization to sell or distribute, which the Customer does not have.
• store, transmit, create, or examine any pictures, realistic or not, of humans, anthropomorphic depictions of human-like creatures, or images suggesting humans that are under the age of 18 years in an either implied or actual pornographic picture.
• forge email headers or TCP/IP packet headers or engage in spoofing.
• distribute worms, viruses, phishing or Trojans.
• violate export controls on any software or intellectual property.
• access IRC. IRC access, IRC robots (“bots” or “clones”), IRC scripts, IRC eggdrops are completely forbidden.
• commit or attempt to commit any denial of service attack against any computer, network, or individual.
• use any peer-to-peer programs.
• perform any form of network flood, DOS, (D)DOS or network attack of other internet machines.
• abuse the storage disk(s), input/output operations or other kind of resource.
• abuse other Customers’ service level. If large number of input/output disk operations are performed or other kind of resource abuse that is affecting other Customers’ service level, The Provider is entitled to suspend the Customer’s service.
• access war bots/X-DCC. War bots/X-DCC are not allowed.
• attempt to run shell hosting companies from the Provider’s service.
• run TOR, tor relays or other related software.
• run torrent & related software. We do allow some exceptions, but please contact us first.
• run VPN for commerial use. We do allow vpn for personal use only.

If the Customer is (D)DOSsed, the Provider reserves the right to suspend that account to limit the attack. If the Customer is found to have caused the (D)DOS, that account may be suspended or cancelled and the Customer billed.

Customer acknowledge and accept that despite the security measures hostfactor takes in connection with the hosting, may nonetheless become compromised, including without limitation, by hackers, Internet viruses, worms or Trojan horses, or the like. Under such circumstances, hostfactor may take corrective action as it deems appropriate in its sole discretion and you acknowledge and agree that hostfactor shall have no liability to you for any damage or loss that you may incur due to such corrective action. Customer further acknowledge and agree that you are solely responsible for backing-up all websites content.

Abuse towards the Provider’s staff in the form of verbal or other abuse that the Provider deems to be offensive may result in cancellation of the Customer’s account.

No free hosting companies are allowed on the Provider’s service due to the high risk of abuse by end Clients.

Proxies are tolerated for personal use only. Should they cause issue, Hostfactor has the right to suspend them and inform the Customer of the need to upgrade or move the proxy.

The Provider does not monitor, and will have no liability for the contents of, or any communications transmitted by virtue of the services.

Users undertake not to use the information or facilities offered by the site or the service for any purpose contrary to the interests of the supplier or other users, and not to access without the express authorization of the supplier or in other ways than those allowed by the used database provider. for the provision of the service.

In case of breach of these provisions, the Provider reserves the right to suspend / close the accounts of those who are guilty of conducting illegal activities. At the same time, the Provider may proceed to delete all data from the server, and in such situations may refuse requests for the return of tariffs for the period during which the service was not provided because the account was suspended / closed for the illegal activities. The supplier has the right to withhold the amounts of money received from the user as a sanction for the violation of this usage agreement.

The Provider has the right to withhold the amount owed by the user as a penalty from any amounts paid in advance by the user as a price.

12. CUSTOMER CONTENT

Customer agrees that web pages and files uploaded to servers will not violate any state, national or foreign laws or regulations; infringe on any intellectual property rights of hostfactor or any third party; be defamatory, slanderous or trade libellous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to hostfactor or any third party. Customers may not run IRC, bots or clients. Custoemrs may not use hostfactor servers for file storage unrelated to the customer's website, storage Space is for active website file pages only. Hostfactor shared hosting account holders may not act as a reseller, which means that clients may not host any websites in their addon domains that are not domains owned by the client on record at hostfactor. You will need to opt-in for our reseller hosting service. Unacceptable uses also include, but not limited to: Bulk unsolicited emailing, unsolicited e-mailings, newsgroup spamming, child pornography, hardcore pornography or links to such sites, copyrighted MP3, copyrighted music, copyrighted video, illegal content, phishipng pages, cryptocurrency scam sign-up pages, fake cryptocurrency giveaway pages, copyright infringement, trademark infringement, warez, torrents, torrent files, cracks, software serial numbers, proxy(ies) and image/file sharing websites. Hostfactor will be the sole and final arbiter as to what constitutes a violation of this policy. Hostfactor does not normally monitor the contents of clients servers, however if suspicion occurs, hostfactor reserves the right to investigate and terminate the customers subscription to the service.

13. UNLIMITED BANDWIDTH

Hostfactor applies a policy of common sense and fair usage, giving you the freedom of use on our 1000Mb/s infrastructure. Considering that 300Gb bandwidth suitable for a website that receives 10 million hits! However, we do not punish legitimate website owners, this is just to announce to the 1% of people who want to try and run free porn affiliate sites or anime video trading forums or host pirated rips or tor.

14. BACKUP POLICY

The Provider does not make any backups of the Customers’ data. It is the Customer’s responsibility to backup data. The Provider does not accept any liability for any Customer data whether being lost due to Customer failure to backup data. This includes the event of hardware failures or any other reason for data being lost.

15. PRIVACY POLICY

We may collect and receive information about users of our Site and/or Services from sources, including:

– through your user account on the services

– when you register on our website;

– when your use our services; and

– from third party websites and services.

The Provider respects the privacy of every Customer, web site visitor, or responder to Hostfactor interactive advertisements or e-mail. The information that collected by the Provider will be used according to the law. Hostfactor may collect Customer information for processing Customer order, providing the service or improvement of Provider service.

Our site uses an order form for customers to request services, the Provider will not share the data of Customers and web site visitors with any third party. Contact information from the order form is used to get in touch with the customer. Billing information that you provide is used only for billing purposes. Unique identifiers and the demographic and profile data are collected from visitors to properly verify the user’s identity. Information is also used for fraud detection, service improvement and customer analytics.

Our website has in place highly security measures to protect the loss, misuse, and alteration of the information under our control. We use SSL encryption to ensure Client’s privacy. Information collected on this site is strictly for our use, will not share the data of Customers and web site visitors with any third party.

16. Exclusion of third party rights

The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement (Terms and Conditions) and no person other than the parties to this agreement shall have any rights under it, nor shall it be enforceable under that Act by any person other than the parties.

17. DMCA Policy

Hostfactor complies with the U.S. Digital Millennium Copyright Act (DMCA), respects the intellectual property rights of third parties and expects its Customers to act in the same manner.

If any notification of copyright infringement from third party is received, Hostfactor will notify its Client of the alleged infringement within maximum 48 hours and acts to disable or remove the subject material. Hostfactor reserves the right at any time to disable access to, or remove any material accessible on/from its servers, that is claimed to be infringing via a valid DMCA Notice. The affected customer may submit a counter-notification is he believes that the notice is false or erroneous.

All the notification of infringement from third party should be sent on email at [email protected] and should include:

• A physical or electronic signature of the copyright owner or person authorized to act on behalf of the owner which expressly claims an exclusive right that is allegedly being infringed.
• Specific identification of the copyrighted work which you are alleging to have been infringed. If you are alleging infringement of multiple copyrighted works with a single notification you must submit a representative list which specifically identifies each of the works that you allege are being infringed.
• Reasonably sufficient detail to enable us to identify and locate the material that is claimed to be infringing (for example a link to the page that contains the material)
• Contact information so that we can reach you (for example, your address, telephone number, email address);
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please also note that under applicable law, 17 U.S.C. 512(f), any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

18. Limitation of Liability

The user understands and accepts that the services contracted through this site are offered in accordance with the “as is” and “as available” principles.

In case the services are inaccessible, inoperable or malfunctioning for various reasons not attributable to the Supplier, including but not limited to system errors, hardware or software errors (attributable, for example, to their manufacturer), malfunction or malfunction of the equipment used by the Supplier or any other cause that is beyond the control of the Supplier, the user absolves the Supplier of any liability. In all these situations, the Supplier will not be liable for any direct or indirect damages or damages to the user or to third parties.

19. Termination

The Provider has the right to immediately prohibit, without notice and without any other formality, access to the site or access to the service of any user or of any person who in any way violates any of the clauses of this Terms of Service. In this case, the provider has the right to immediately cease providing the service to the persons mentioned. At the exclusive option of the provider, in case of breach in any way of any of the clauses of this Terms of Service the supplier will be able to resort to the above mentioned measure, or he will be able to address the respective person a warning, or he will be able to temporarily restrict the access of the person to any of the facilities of the site or service.

After the termination of the contract, the Provider has the right to delete and destroy any information associated with the Customer’s Account.

The Customer may terminate the service at any time by giving at least two days’ notice by contacting the Provider via email. All cancelations are processed in up to two days, all the invoices issued must be paid.