Starting May 25, 2018 HOSTFACTOR has aligned and complied with 2016/679 Regulation of the European Parliament wich protect the personal data and privacy of EU citizens for transactions that occur within EU member states.

What kind of personal data we process:

The personal data we process are mainly customer identification data, billing financial data, demographic data, location data, and more. This data is collected simply when you acces our website or when you place an order on our website or you become our client.

Information We Collect Automatically:

Our server collects some browser or device generated information, including but not limited to: IP address, domain name, time and duration of your visit, type of browser, OS, number of visits. We do not collect these information to try to identify you by name, and we do not associate it with the information you provide voluntarily.

Information provided directly by you:

Customers who subscribe to our Services will be asked to provide their name, address, e-mail, phone number, and any other necessary billing information.

This personal data is required to contact you as Service provider and the lack of communication with you may result in the inability to provide requested Services.


How we process your personal data

We process these data solely for legitimate purposes. Your personal data is required to be able to execute the contracts and our services and to provide with the necessary assistance or technical support you need. Because the security of your data is very important, we can use your data to identify you correctly when you contact us for assistance. We may use your personal data for marketing purposes to effectively improve and develop the services and / or products we offer you, of course, if you have explicitly opted for it.

We collect and maintain some information from our users for the purposes of billing. We do not store full credit card numbers or personal account numbers. We do not rent,share or sell personal information with third parties.

Opt in / opt out e-mail marketing

We always keep in mind your given choice when you become our client. If you wish to withdraw your consent at any time, you can send us a request or notification at our headquarters in Navodari, 9 Midia Street, M2 A Block, 3rd Floor 15, Constanta, Romania or by e-mail support @

Registrar of other parties

In case HOSTFACTOR registers web domains on the customer behalf, we will provide the personal data to the domain registrars:

- to PDR Solutions FZC for the international domains


To avoid fraud, when you order a service, identification data such as email address, IP address, and geolocation are validated by a third party company within the whmcs platform.

It's possible that we may be required by law or court order, to provide information about our customers to outside parties.

How much time we keep the information.

These data will be processed throughout the contractual relationship between the parties. At the time of termination of the contractual relations, the data will be kept according to the legislation in force.


Data Security

We have implemented security measures to prevent the accidental loss, use or access of your personal data in an unauthorized way, modifying or disclosing them.

We have implemented procedures to deal with any suspected personal data breach and we will notify you and any applicable regulatory authority of an infringement if we are legally obliged to do so.

Individuals rights under the GDPR :

- The right to be informed

- The right of access

- The right to erasure/be forgotten

- The right to rectification

- The right to restrict processing

- The right to data portability

- The right to object

- Rights relating to automated decision making and profiling


How can you exercise your rights - HOSTFACTOR

By simple notification/request at our headquarters by mail to [email protected]

For more details, you can always access our site at :

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